Refund Policy for BattleSphere

Effective Date: [Insert Date]

At BattleSphere, we strive to provide the best possible experience for our users. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms under which refunds are issued and the process for requesting one.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Event Cancellations: If a tournament or event hosted by BattleSphere is cancelled due to unforeseen circumstances (e.g., technical issues, external factors), participants will be eligible for a full refund of the event registration fee.
• Service Disruptions: If there is a significant and extended disruption in accessing our services (e.g., website downtime, game server issues), you may request a refund for any pre-paid subscriptions or services that were affected.
• Incorrect Billing: If you have been billed incorrectly (e.g., charged for a service you did not request or receive), we will issue a refund for the incorrect charge.

Refunds are not typically issued for:

• Change of mind or personal preference.
• Failure to attend or participate in events.
• Failure to achieve certain outcomes in competitions or tournaments.

2. Refund Process

To request a refund, please follow the steps below:

1. Contact our support team at [email protected] within 7 days of the event or service disruption.
2. Provide details of your purchase or participation, including the event name, date, and your transaction details (e.g., order number, payment method).
3. Explain the reason for the refund request (e.g., event cancellation, incorrect billing, etc.).

Once we receive your request, we will review it and process the refund within 5-7 business days, provided it meets the eligibility criteria outlined above. Refunds will be issued to the original payment method used at the time of purchase.

3. Refunds for Subscriptions

If you are requesting a refund for a subscription service, the following applies:

• Refunds will only be issued for the most recent billing period, unless there has been a technical issue or incorrect billing that affects your subscription.
• For annual or multi-month subscriptions, refunds may be issued on a pro-rated basis depending on the time elapsed since the most recent payment.

4. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team at:

BattleSphere Support Team
Email: [email protected]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

We value your feedback and strive to make your experience with BattleSphere as smooth as possible. Please do not hesitate to contact us if you have any concerns regarding your purchase or our services.